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Add-ons

Turn on paid extras for your organisation, such as Mailouts and SMS, and manage the subscription or the credits.

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Add-ons are paid extras that your organisation can switch on. There are two today. Mailouts lets you email campaigns to the people at your events: see Send a mailout. SMS lets you text urgent alerts, messages and reminders to people who agreed to them: see Send a text message.

Anyone on your team can see what is on. Only the organisation's owner can turn an add-on on or manage its billing.

Mailouts includes a monthly allowance of emails, which protects the sending service all organisations share. The Add-ons page shows how much of it you have used this month, for example "1,240 of 5,000 emails used this month". It starts again on the first day of each month, Sydney time. If you need more, contact us and we can raise the limit for your organisation.

Turn one on

  1. Choose "Add-ons" in the menu.
  2. Find the add-on and choose "Turn on". You are taken to a secure Stripe page to pay for the subscription.
  3. When the payment is confirmed you come back to the Add-ons page. The add-on turns on as soon as Stripe confirms the payment, usually within a minute. Reload the page if it does not show as on yet.

If the page shows "Ask us to turn this on" instead, it cannot be bought online here. Choose it and we receive your request. We will be in touch, and the button then says "Request sent".

SMS and credits

SMS is paid for in packs of credits, not a subscription. The "SMS" card on the Add-ons page shows how many credits you have left and a button for each pack on offer, which starts with "Buy" and shows the number of credits. The owner chooses one and pays on a secure Stripe page. When the payment is confirmed, usually within a minute, the credits are added and SMS turns on. Credits do not expire. Each part of a text uses one credit, and you see the cost before you send.

If the card says "SMS is not available yet", text messages have not been set up on this service, so credits cannot be bought and nothing can be sent. If it shows "Ask us to turn this on", there are no packs to buy online: choose it and we will be in touch.

Manage or cancel

Once an add-on is on, the owner sees "Manage billing". It opens Stripe's page where you can see invoices, change the card or cancel. When the subscription ends, the add-on turns off.

What happens when an add-on is off

Nothing you made is lost. For SMS, you can still read earlier texts and their results, and your unused credits stay on your account. For Mailouts, you can still read earlier mailouts and their results and write drafts, but you cannot send, schedule or email a test until it is on again.

If something goes wrong

  • You paid but the add-on is still off. Wait a minute and reload. If it is still off, contact us with the time you paid.
  • There is no "Turn on" or "Buy" button. You are not the organisation's owner, or the add-on is already on.
  • You paid for credits but the balance has not changed. Wait a minute and reload. If it still has not changed, contact us with the time you paid.